Refund Policy

If we got your order wrong, we will make it right. If you simply changed your mind after it shipped, we cannot take it back.

When We Refund or Reship

We cover our own mistakes, without argument. Email us and we will refund or reship at no cost if your order arrives:

• Leaking or broken in transit
• Incorrect — wrong compound, wrong dose, or wrong quantity
• Incomplete — missing an item listed on your invoice
• Compromised — damaged seal, cracked vial, or clear handling damage

How to report a problem

Email support@xenopeptides.com within 7 days of delivery with your order number and clear photos of the packaging and the affected vials. Photos matter because they let us file carrier claims and identify packing issues on our end.

We will confirm the resolution by email, normally within three hours. You choose refund or reship.

When We Do Not Refund

• You changed your mind, or ordered the wrong compound by mistake
• The vial was opened, reconstituted, or used
• Research results did not match your expectations
• The package was marked delivered but taken from an unsecured location
• An incorrect shipping address was supplied at checkout

Order Cancellations

Orders can be cancelled for a full refund any time before a shipping label is created. Since most orders ship the same business day, contact us quickly. Once a label exists, the order is treated as shipped.

Lost Packages

If tracking shows no movement for 7 consecutive business days, contact us and we will open a carrier trace. If the carrier confirms the package is lost, we refund or reship at our cost.

Packages confirmed delivered by the carrier are considered fulfilled. If yours was marked delivered but you cannot find it, contact us anyway and we will help you file a carrier claim.

Refund Processing

Approved refunds are issued to the original payment method. Card refunds typically post within 5 to 10 business days depending on your bank. Refunds on Zelle, Cash App, Venmo, or cryptocurrency payments are returned through the same channel, and cryptocurrency refunds are issued at the USD value of the original order rather than the current exchange rate.

Chargebacks

If something has gone wrong, email us first. We resolve nearly everything within a few hours. Filing a chargeback before contacting us slows the process down considerably and may result in your account being unable to order in future.